Shipping + Returns

Vivid Print’s shipping information, for shipping within Canada, to the USA, and internationally.

Free Shipping

On orders of $250 or more, before taxes

• Offer limited to web and telephone orders shipped Expedited Parcel Post within Canada.
• Gift cards and taxes do not count toward order total for free shipping eligibility.
• Orders must meet Canada Post size and weight requirements (no dimension greater than 1m, weight less than 30kg). Oversize items, such as framed prints will not qualify for free shipping.

Pick up your order at Vivid Print!

• This is required for most oversize items or fragile art.
• Gift cards cards are not available through this shipping method.
• We offer limited tracking for in-store pickup orders.

We will email you when your order is ready for pickup and you will need to bring picture ID to collect your parcel. For more information on the status of an in-store pickup order, please contact Vivid Print directly by logging in to your account

Shipping Within Canada

Orders are sent via Standard Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Edmonton, AB and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer. 

Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email [email protected], or call us at 1.780.428.4843 and we’ll let you know if your order requires extra freight. A ground door-to-door service for larger items for Metro Edmonton is available – some restrictions apply.

If an order is shipped to the following provinces or territories, Vivid Print must collect the applicable taxes as described:

British Columbia (BC) 7% PST on merchandise plus 5% GST on merchandise and freight
Alberta (AB) 5% GST on merchandise and freight
Saskatchewan (SK) 5% GST on merchandise and freight
Manitoba (MB) 8% PST on merchandise plus 5% GST on merchandise and freight
Ontario (ON) 13% HST on merchandise and freight
Quebec (QC) 9.975% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
New Brunswick (NB) 15% HST on merchandise and freight
Nova Scotia (NS) 15% HST on merchandise and freight
Prince Edward Island (PE) 14% HST on merchandise and freight
Newfoundland (NL) 15% HST on merchandise and freight
Northwest Territories (NT) 5% GST on merchandise and freight
Yukon (YT) 5% GST on merchandise and freight
Nunavut (NU) 5% GST on merchandise and freight
 
Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Vivid Print is unable to give estimates for these fees. Please contact your local customs office for more information.

Shipping to the USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Vivid Print is unable to provide estimates for customs fees. Check with your local customs office for more information.

Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email [email protected], or call us at 1.780.428.4843 and we’ll let you know if your order requires extra freight.

International Shipping

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. 

Vivid Print is unable to provide estimates for customs fees. Check with your local customs office for more information. Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit Canada Post.

Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email [email protected], or call us at 1.780.428.4843 and we’ll let you know if your order requires extra freight. 

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, over-sized products, and complexity in exporting some items.

Returns